FAQ

Q: Do I need to have an account to order?

No, you don't need to have an account, you can also place an order as a guest.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! Please make sure that you put in your proper address.

Q: What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery

Q:How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.  

Q: How long does it take to process my order?

It usually takes 2 to 5 business days to process the order and then it is shipped.

 Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 2 to 7 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. It will take at least 7 days to get an e-mail about the tracking no. If you did not receive the e- mail with the  order tracking number or did not find any updates under our Order tracking page after 7 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping takes?

A: Our warehouses are located in US and around the world. For domestic orders in the United States, it will normally take 8 to 10  business days. For International orders, please allow up to 1-3 weeks.
Please check our Shipping Policy.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Does provide a quality guarantee for all the products being sold?

A: Please see our warranty and refund policy